Shipping policy
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We do not offer flat rate shipping.
|
Shipping option |
Estimated delivery time |
Price |
|
UPS Ground® |
1 to 5 business days |
Calculated at Checkout |
|
Local Pickup |
1 to 3 business days (for pickup) | Calculated at Checkout |
*** see courier website for up-to-date delivery times
Local delivery
Local delivery is not currently accepted at Checkout.
In-store pickup
You can skip the shipping fees with free local pickup at ProMed Solutions, Inc., 10349 Los Alamitos Blvd, Los Alamitos CA 90720, United States. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8:30AM - 4:30PM on Monday - Friday (excluding Holidays). Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: Canada and Mexico.
If relevant you can also include countries you don’t ship to: At this time, we do not ship to Canada and Mexico.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
UPS Worldwide Saver® |
1 to 7 business days |
Calculated at Checkout |
|
UPS Worldwide Expedited® |
1 to 5 business days |
Calculated at Checkout |
|
UPS Worldwide Express® |
1 to 3 business days |
Calculated at Checkout |
*** see courier website for up-to-date delivery times
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@promedsi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@promedsi.com.